Clarification about the Protection of Personal Data

Entry

As Alban Tanıtım Matbaa Organization Public Relations Education and Tourism Industry and Trade Limited Company (referred to as ”Goodluke Travel Agency“, ”Company“ or ”We"), we pay the highest attention to ensuring the confidentiality of your personal data and processing your data in accordance with the legislation while performing the services we offer to our guests. 10 of the Personal Data Protection Law No. 6698 (the “Law”). within the scope of this illumination text prepared in accordance with the article, we would like to provide you with information about the following topics:

How can we obtain your personal data?

As Goodluke Travel Agency, we are able to contact our guests through many channels.
For example

Which personal data do we process?

As Goodluke Travel Agency, we may process your personal data in different categories within the scope of the services we offer to our valued guests.

For what purposes do we process your personal data?

As Goodluke Travel Agency, we may process your personal data for the following purposes and based on legal reasons:

5 Of the Law in order to provide you with the products and services you have requested in the best possible way.2 of the article. We process based on the legal reason ‘directly necessary or relevant for the establishment and performance of the contract’ contained in paragraph c of paragraph. As Goodluke Travel Agency, we offer many products and services, especially tour reservations, to you. We process your personal data such as your identity, communication, request or financial information in order to provide you with the products and services you have requested, or to perform your membership through our website, and thus we monitor the making of your reservations, the operation process and your membership process. For example, we make hotel reservations to perform a package tour of your choice, buy your plane tickets on your behalf, inform the people who will meet you and make informative communications to you about your trip. If it is necessary to process your special data during the booking processes, we will process this data by requesting your explicit consent.
5 Of the Law in order to improve our product and service quality.2 of the article. According to the legal reason of the ‘legitimate interest of the data controller’ contained in paragraph f of Paragraph 5 of the Law and from time to time.2 of the article. We are processing based on the legal reason ‘that the relevant person has been made public by himself’ contained in paragraph d of the paragraph. As Goodluke Travel Agency, we are always looking for ways to provide better service to our guests. We carry out business development activities and analyses to improve the quality of our products and services and to measure the satisfaction of our guests. We process your personal data in order to perform these business processes. Or we may process your personal information contained in the feedback you have provided publicly via social media for the purpose of improving our products and services and measuring customer satisfaction.
5 Of the Law in order to finalize your requests and complaints.2 of the article. The ‘legitimate interest of the data controller’ contained in paragraph f of Paragraph 5 of the Law. 2 of the article. We process it based on the legal reason ‘fulfillment of the legal obligation of the data controller’ contained in paragraph o of the paragraph. Your requests and feedback are very important to us. We may process your personal data in order to evaluate your requests regarding how we can better provide the services we offer to you and to solve the problems you are experiencing or to take the necessary measures to prevent them from happening again.
5 Of the Law for the purpose of creating financial records.2 of the article. We process based on the legal reason ‘directly necessary or relevant for the establishment and performance of the contract’ contained in paragraph c of paragraph. We may process your personal data while carrying out the financial processes of our company. For example, your personal data may be processed during the preparation of invoices for the services we offer, the creation of financial records or the execution of financial audits.
5 Of the Law for the purpose of conducting internal company activities.2 of the article. We process based on the legal reason of the ‘legitimate interest of the data controller’ contained in paragraph f of the paragraph. As with almost every company, we are able to process your personal data while conducting certain processes within the company and creating records while conducting our business activities. For example, we manage our information technology infrastructure, reward the performance of our employees, or perform internal audit operations.
5 Of the Law in order to fulfill the legal obligations to which we are subject. 2 of the article. ‘Fulfillment of the legal obligation of the data controller’ contained in the paragraph 2.we are processing based on the legal reason ‘clearly stipulated in the laws’ contained in subparagraph a of the paragraph. As a company, we are subject to many legal obligations. For example, we may process your personal data in order to fulfill certain obligations arising from regulations such as tourism, tax, insurance legislation, and we may share your information with authorized public institutions or private organizations. In particular, we may process your personal data in order to respond to information requests made by authorities such as judicial authorities, police forces, regulatory supervisory authorities in accordance with the laws in order to respond to these requests.
For what purposes do we process your data in order to be able to make marketing communications and offer you special opportunities?

If you have given your explicit consent, your name, surname, phone number and e-mail address will be sent to you by sending commercial electronic messages to inform you about our promotions and promotions in accordance with Article 5 of the Law.article 1.we process based on the legal reason of explicit consent contained in the paragraph.
If you have given your explicit consent, name, surname, gender, date of birth, marital status, phone number, e-mail address, travel information (preferred holiday destination, amount of spending, frequency of spending, how many times you go on holiday annually, preferred hotel category and booked person information) for planning marketing activities, segmentation and profiling analyses in order to offer special marketing activities to you, date of marriage, 5 of the child information and professional information Act.article 1.we process based on the legal reason of explicit consent contained in the paragraph. In this way, as Goodluke Travel Agency, we are able to specially introduce the contents that will be suitable for you from our products and services that we offer.
You can withdraw the consent you have given by contacting us at any time.

For what purposes and with whom may we share your personal data?

In certain cases, we may share your personal data with third parties. Below we summarize the parties we may share your personal data with and our reasons for sharing it. We would like to underline that as Goodluke Travel Agency, we never share or make your personal data accessible to unauthorized third parties in a way that is in our own interests.

The third parties to whom we may share your personal data and our reasons for sharing them are as follows:

We may share your personal data with our business partners. We may share your personal information with our suppliers such as hotel and similar accommodation service providers, transportation service companies such as airline or bus companies, insurance companies offering travel insurance services or companies offering organization services that enable us to offer you the products you receive within the scope of our package tour services. Especially when you purchase tour packages that include foreign trips, our business partners to whom we transfer your information may be abroad. In many cases, the third parties to whom we transfer your personal data will also be able to process your personal data in the capacity of data controller.
We may share your information with our suppliers. At some points where we offer communication with you, we use the services of third parties other than Goodluke Travel Agency. Within this scope, we receive services from suppliers in matters directly related to our services, such as the management of our website, the provision of our information technology infrastructure. However, we may share your personal data with lawyers in order to protect the legal and economic security of our Company. In these cases, we may transfer your personal data to suppliers.
We may transfer your information to financial institutions. We may share your personal data with banks or payment institutions for paying for our services.
We may share your personal information with authorized public institutions or private individuals if legally requested. In accordance with our legal obligations to which we are subject, we may need to share your information routinely or upon request with authorized public institutions or relevant organizations due to the insurance and tax legislation to which we are subject. For example, we may share your information with public institutions in order to respond to information requests submitted to us by the courts within the scope of criminal investigations or during tax audits.
What are your rights regarding your personal data and how can you exercise these rights?

11 of the Law. in accordance with this article, as a personal data owner, you have many rights regarding your personal data. We would like to inform you about the rights you have in this section and how you can use these rights.

11 of the Law. the rights that you have under the article are as follows:

You can find out whether your personal data is processed by us or not,
If your personal data has been processed by us, you can request information from us regarding this,
You can find out for what purposes we process your personal data and whether your personal data is used in accordance with these purposes,